Last Updated: November 13, 2024

Introduction

Welcome to Thirty Three Multiple’s Privacy Policy. This policy describes how Thirty Three Multiple (“we,” “our,” or “us”) collects, uses, and protects your personal information when you:

  • Visit our website (www.33multiple.com)
  • Use our services
  • Interact with our platforms
  • Communicate with our team

We respect your privacy and are committed to protecting your personal information. Please read this privacy policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information
    • Name
    • Email address
    • Phone number
    • Physical address
    • Company name
    • Job title
  • Technical Information
    • IP address
    • Browser type
    • Device information
    • Operating system
    • Cookie data
    • Usage data
  • Business Information
    • Service preferences
    • Project requirements
    • Communication history
    • Payment information

1.2 Collection Methods

We collect information through:

  • Direct interactions
  • Website forms
  • Service inquiries
  • Email communications
  • Phone conversations
  • Automated technologies
  • Third-party sources

2. How We Use Your Information

2.1 Primary Purposes

We use your information to:

  • Provide our services
  • Process your requests
  • Manage your account
  • Send service updates
  • Respond to inquiries
  • Improve our services
  • Ensure security

2.2 Marketing Communications

With your consent, we may use your information to:

  • Send newsletters
  • Share company updates
  • Offer new services
  • Provide promotional content
  • Invite to events

2.3 Legal Bases for Processing

We process your information based on:

  • Contractual necessity
  • Legal obligations
  • Legitimate interests
  • Your consent

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share information with:

  • Cloud service providers
  • Payment processors
  • Email service providers
  • Analytics services
  • Security providers

3.2 Legal Requirements

We may disclose information when:

  • Required by law
  • Protecting our rights
  • Preventing fraud
  • Ensuring security
  • Responding to legal requests

3.3 Business Transfers

Information may be transferred during:

  • Company mergers
  • Acquisitions
  • Asset sales
  • Business restructuring

4. Data Security

4.1 Security Measures

We implement:

  • Encryption protocols
  • Access controls
  • Firewalls
  • Regular security audits
  • Staff training
  • Incident response procedures

4.2 Data Storage

  • Secure servers
  • Protected facilities
  • Regular backups
  • Retention policies
  • Access logging

4.3 Retention Period

We retain personal information for:

  • Duration of service provision
  • Legal requirements
  • Business purposes
  • Regulatory compliance

5. Your Rights and Choices

5.1 Access Rights

You have the right to:

  • Access your data
  • Request corrections
  • Download information
  • Delete your data
  • Restrict processing
  • Object to processing

5.2 Marketing Preferences

You can:

  • Opt-out of marketing
  • Update preferences
  • Unsubscribe from emails
  • Manage cookie settings

5.3 Exercise Your Rights

Contact us to exercise your rights:

6. International Data Transfers

6.1 Cross-Border Transfers

We may transfer data between:

  • Kenya operations
  • South Sudan operations
  • Service providers
  • Cloud servers

6.2 Security Measures

International transfers are protected by:

  • Standard contractual clauses
  • Data processing agreements
  • Security protocols
  • Privacy shields

7. Children’s Privacy

  • We do not knowingly collect data from children under 13
  • Parents can request data removal
  • Age verification measures are implemented
  • Special protections for minor’s data

8. Cookies and Tracking

8.1 Cookie Usage

We use cookies for:

  • Essential functionality
  • Performance measurement
  • User experience
  • Marketing purposes

8.2 Cookie Types

  • Essential cookies
  • Functional cookies
  • Analytics cookies
  • Marketing cookies

8.3 Cookie Control

You can:

  • Manage preferences
  • Delete cookies
  • Block cookies
  • Clear browser data

9. Changes to This Policy

9.1 Updates

  • We may update this policy periodically
  • Changes will be posted on this page
  • Significant changes will be notified
  • Previous versions available upon request

9.2 Notification

We will inform you of changes through:

  • Website notices
  • Email notifications
  • Service announcements

10. Contact Information

10.1 Data Protection Officer

Contact our DPO at:

10.2 General Privacy Inquiries

For general inquiries:

10.3 Office Locations

Kenya Office: Unit No. 4, 1st Floor Mombasa Road Nairobi, Kenya

South Sudan Office: Crown Office Suites Airport Road, Juba International Airport Juba, South Sudan

11. Regulatory Information

11.1 Compliance

We comply with:

  • Data protection laws
  • Privacy regulations
  • Industry standards
  • Security frameworks

11.2 Supervisory Authority

You have the right to lodge a complaint with:

  • Kenya Data Protection Commission
  • South Sudan Data Protection Authority
  • Other relevant authorities

12. Glossary

Key Terms

  • Personal Data
  • Processing
  • Data Controller
  • Data Processor
  • Cookies
  • Log Files
  • IP Address
  • User Profile

13. Additional Resources

Available Documents

  • Cookie Policy
  • Terms of Service
  • Security Statement
  • Data Processing Agreement

Privacy Center

Visit our Privacy Center for:

  • FAQs
  • Privacy tools
  • Rights requests
  • Policy updates